Frequently Asked Questions

Everything you need to know about your CKS Online gear.

How long does shipping take for sports equipment?

Standard shipping usually takes 3-5 business days. For oversized items like treadmills or weight racks, please allow 7-10 business days for specialized freight delivery.

What is your return policy for athletic apparel?

We offer a 30-day return policy on all unworn apparel with original tags attached. For hygiene reasons, undergarments and swimwear cannot be returned.

Do you offer warranties on professional gear?

Yes, most of our high-performance equipment comes with a manufacturer's warranty. Specific details can be found on the individual product pages under the 'Warranty' tab.

Can I track my order in real-time?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay.

How do I know if a shoe will fit correctly?

We provide a comprehensive size guide on every footwear page. If you are between sizes, we generally recommend sizing up for running shoes to allow for foot expansion.